JCP&L has announced steps that they have recently taken to provide customers with better and more timely communications relating to their service. The following press release was received from JCP&L:
JCP&L Expands Suite of
Industry-Leading Customer Communication Tools with
Launch of New Outage Information on
MyTown municipal web pages, outage map enhancements, and personalized outage information
Morristown, N.J. – With the launch of the new MyTown feature, Jersey Central
Power & Light (JCP&L) now provides the state’s most comprehensive
pages for outage and infrastructure information. In addition,
the company has made other
website enhancements that provide more detailed
local information about power outages,
including estimated restoration
"The MyTown web pages join our portfolio of industry-leading
tools – all introduced in the wake of Hurricane Sandy – that
are designed to help JCP&L
customers access the important information
they need during a power outage," said James
Fakult, president of JCP&L.
By clicking the “MyTown” link on the JCP&L 24/7 Power Center outage maps
local officials and media can view a summary of current outages affecting
their town, as well as a snapshot of each community’s electric
MyTown pages can also be accessed at www.firstenergycorp.com/mytown. Information
on the MyTown pages is updated approximately every 15 minutes.
The company has also enhanced its 24/7 Power Center outage maps, available on
computers and mobile devices at www.firstenergycorp.com/outages.Customers may now
view individual outages, with best-available estimated
restoration times, as well as the
cause of the service disruption when
available. Customers can also toggle to the
conventional shaded map to see
an overview of any power outages across the service
JCP&L has provided a new, web-based option for customers to receive a
status update of a reported outage. When customers log in to their accounts
website, they can now view the estimated restoration time and
the cause of a reported
outage, or learn of other outage activity in their
In addition to these web-based tools, the company launched several new
for customers earlier this year:
- Email and Text Message Alerts: Customers
can now subscribe to receive alert
notifications via email or text message
on topics including restoration updates, severe
notifications of planned power outages, or billing information.
Customers can log in to www.jcp-l.com to update their alert preferences.
- Text messaging: Customers can send a text
message to 544487 (LIGHTS) to report a
power outage, request an update on
restoration efforts, and make other inquiries about
their electric accounts.
To get started with this service, text “REG” to 544487.
- Smartphone apps and mobile website: JCP&L offers free smartphone apps for Apple® iPhone® and Android™ devices. In addition, the company’s
mobile website is available by visiting www.jcp-l.com from a smartphone. The apps
and mobile site make it easy for customers to report outages and manage
while they are on the go.
More information on all of the
company’s technology tools can be found online at www.firstenergycorp.com/connect.
JCP&L has also updated its website to emphasize information on storm
preparation, safety, and the company’s restoration process. In the event of
storm, the company will continue to provide a dedicated storm
information page with
specific information about the event. In addition,
customers can follow JCP&L on Twitter @JCP_L and on Facebook at www.facebook.com/JCPandL. JCP&L recentlyadded
customer service and storm support personnel to its social media team.
JCP&L serves 1.1 million New Jersey customers in the counties of
Essex, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean,
Sussex, Union and Warren. Follow JCP&L on Twitter @JCP_L, on Facebook at www.facebook.com/JCPandL, or online at www.jcp-l.com.
and “iPhone” are registered trademarks of Apple Inc.